Competence
- We desire to earn and deserve the
trust of our clients by practicing, with competence, the highest level of
medicine of which we are capable. We will continue to introduce new
technologies to expand the options available to meet the demands of a sophisticated
clientele.
Compassion - Providing compassion for our patients and
clients and being empathetic to their needs is paramount to our view of our
profession.
Cleanliness - Working with animals can be a dirty job.
Providing a clean work environment for our clients and staff and for the comfort
of our patients is vital, not only for aesthetic reasons, but to
prevent the spread of possible disease causing agents.
Communication - Communication with clients, between
doctors, and with staff members is key to operating successfully. Our clients
and staff must have clear understandings of what they can expect from us and
what we, in turn, expect from them. Well-documented medical records, client
discharge notes, and complete employee manuals confirm that vital communication links exist.
Convenience - We
provide efficient,
easily-accessible and convenient animal care with office hours that accommodate
our clients schedules and services that meet their needs, but without compromise
to the quality of care.
Commitment - We are dedicated to our profession and to our
community. We must be committed to providing excellent animal care, while at the
same time, being committed to running a profitable business.
Continuing education
-
In order to continue providing quality health care, the doctors at Crossroads
Animal Hospital keep up with changes in our profession.
Client education -
We firmly believe that we are here to
inform, instruct and guide our clients so that they may become better pet
owners
and that their pets live longer, healthier and happier lives. It is not enough
just to answer their questions; we identify the questions that need to
be answered. As in any profession, we should be and are aggressive advocates in acting
in the best interest of the animals we serve and the people who rely on our
opinions and skills.